Chapman Promise

At Chapman, one of our core beliefs is that we create bags that are made for your life, bags that perfectly align with your lifestyle and are built to last for as long as you’d reasonably expect. Our products are crafted to the highest standards, and we’re proud to put our name on them.

Each bag undergoes a thorough inspection by our expert quality controller, Natalie. She meticulously checks for any imperfections, ensuring every stitch is flawless, and that every Chapman bag meets our rigorous quality standards before it reaches you.

In the unlikely event that, after reasonable wear and tear, your bag doesn't meet expectations, Chapman is dedicated to making it right. Simply reach out via email or give us a call and we’ll take care of the rest. We’ve been reviving old bags for years, breathing new life into them for as long as we can remember.

Please note, we only offer this service for wear and tear or manufacturing defects. If the bag has been damaged due to your own actions, we’re more than happy to help with repairs, and we’ll provide a fair price for the work needed.

To enquire about a repair, email us at retail@chapmanmade.uk or contact us here