Yes, most of our bags can be personalised with your initials, a monogram, or even a family crest. You can find out more about this here.

We offer two methods: embossing into leather, or embroidery. You can find out more about our options here.

It varies by product. Please check the product description and details for exact placement or contact us if you have a specific request.

Items that are made to order, or personalised can take up to 10 working days to ship. We will keep you updated throughout the process and hope to orders done as quick as possible.

Yes, we ship worldwide. Shipping costs and delivery times will be shown at checkout based on your location.

We aim to dispatch all non-personalised items that are in stock the next day. Personalised orders may take longer. Once dispatched, UK delivery typically takes 1–2 days, and international delivery 5–10 days. You can find our full terms here.

If your order hasn’t entered production, we’ll do our best to amend or cancel it. Please get in touch with us as soon as possible. Personalised items cannot be cancelled once production has started.

Yes, once your order has shipped, you’ll receive a tracking link via email. ent goes here.

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please note that personalised items are non-returnable unless faulty.

Only if it’s faulty. Because each personalised bag is made to order, we’re unable to accept returns for change of mind.

Yes, we believe in bags that last. If your bag needs repair, contact us with a photo and description. We’ll assess it and offer a quote or, in some cases, free repair if it’s covered by our Chapman Promise.

Please email us with details and a photo of the issue. We’ll review it promptly and let you know your options.

Please find information on how to care for your bag here.

Our bonded cotton canvas is water-resistant, not fully waterproof. For heavy rain, we recommend using a waterproof liner or dry bag for delicate items.

Not at the moment, but we’re happy to recommend products and methods to keep your bag in top condition.

Wherever possible, yes. Our bonded canvas is made in the UK and our webbing and fittings are British made. We’re committed to supporting British manufacturing.

We work with trusted suppliers who prioritise responsible sourcing. Few materials have stood the test of time better than leather. At Chapman we only use the finest full-grain leather for our bags, avoiding man-made alternatives that are unproven and, often contain plastic.

We reuse offcuts where possible for accessories, repairs, and prototypes. Any waste is responsibly recycled or composted.

Absolutely. Our bags are made in England by a skilled team using premium materials like full-grain leather, bonded canvas, solid brass fittings, and are built to last a lifetime. When you buy a Chapman bag, you’re investing in durability, timeless design, and true British craftsmanship.

Because we believe how a bag is made matters just as much as what it’s made from. By keeping production in-house at our Cumbrian workshop, we ensure quality, fair working conditions, and accountability at every step. It costs more - but we think it’s worth it, and so do our customers.

• A Chapman bag isn’t just a product, it’s the result of skilled hands, quality materials, and responsible manufacturing. Our prices reflect:
• Premium materials, like vegetable-tanned leather and bonded cotton canvas
• Skilled British craftsmanship, not mass production
• Small-batch or made-to-order production, which allows for care and attention to detail
• Fair wages and ethical working conditions in our own UK workshop
• A commitment to longevity and sustainability - bags made to be repaired, not replaced

Not if it needs replacing every year. Our bags are made to last, age beautifully, and be repaired if needed. A Chapman bag reduces waste in the long run and offers value well beyond the first season.

Yes, and proudly so. We don’t cut corners, outsource overseas, or use disposable materials. Our pricing ensures we can pay fair wages, source responsibly, and keep British craft alive for future generations.

Many high street bags are made overseas, with lower-cost materials and fast production. We do the opposite: slower, better, and proudly British. That means our costs are higher but the quality, provenance, and longevity of a Chapman bag are in a different league entirely.