FAQ

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What is your returns policy?

We’ll refund any purchase within 30 days of purchase as long as your purchase is returned to us in its original sale condition and original packaging. 

We are unable to refund purchases of bespoke or personalised items. 

However, in the very unlikely event that there is a manufacturing defect, and your bag lets you and us down, we will of course repair or replace the item with no questions asked. There is no time limit on this promise.

What are Chapman’s shipping timings?

If an item is in stock, we ship it next day providing it is ordered before 13:00. 

If an item is not in stock and we need to make it for you, we will ship within 10 working days and keep you posted on progress.

Why don’t you offer free shipping?

There is no such thing as free shipping. When shipping is “free” it is in fact built in to the cost of the item. We think it is much fairer to charge a little shipping for a small item and a little more for a larger item. That’s why we show the cost, so you exactly what you are paying for. 

A few people ask if our bags seem expensive.

When you buy a Chapman, here are just a few of the qualities that give your Chapman value:

We only ever use the finest quality materials, and would rather not make a bag than use sub-standard materials

– Full grain vegetable tanned Italian leather
– Double layer waterproof bonded cotton canvas
– Parachute strength shuttle loom webbing
– British brass fittings
– Lifetime guaranteed zips
– The highest standard of craftmanship

It takes over a year to learn and reach the exacting standards of our best craftspeople. And as with any craft our team are constantly training and refining their skills to maintain the exceptional quality and durability of the products we make for our customers

British made:

We are proud to make all our products in Great Britain.
Cheaper products are often made abroad using lower grade materials, poorly paid labour and with added air miles thrown in for bad measure.
We want a happy and properly paid team of Chapman makers. We reject the 0-hour contract movement and will always pay proper wages.

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